Return Policy

❓ Frequently Asked Questions (FAQs)

1. How long does delivery take?

Orders are usually delivered within 5–7 working days across India.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on all eligible orders.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS/Email.

4. What is your return policy?

We offer a 7-day return policy for unused products with original packaging.

5. Do you offer size exchange?

Yes, we provide a one-time size exchange within 7 days of delivery.

6. What if I receive a damaged or wrong product?

Please contact us within 48 hours with photos/videos. We will provide a replacement or refund.

7. Are your products good quality?

Yes, all Velnor products are made with premium quality fabric and durable prints.

8. How do I choose the right size?

You can check our Size Guide available on each product page.

9. Can I cancel my order?

Orders can be cancelled before they are shipped.

10. How can I contact support?

You can reach us at:
📧 Email: velnorak@gmail.com
📷 Instagram: @velnor.online