Shipping Policy

Last updated: October 23, 2026

At Velnor, we are committed to providing a smooth and reliable shopping experience. Please read our shipping policy below to understand how your orders are processed and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders are not processed or shipped on weekends or public holidays. Once your order has been dispatched, you will receive a shipping confirmation email.

2. Shipping Time

Our estimated shipping time is 4–6 business days after your order has been processed.

Delivery times may vary depending on your location, shipping carrier, weather conditions, and other circumstances beyond our control.

3. Estimated Delivery Time

The total estimated delivery time is 5–8 business days, including order processing and shipping.

These timeframes are estimates and are not guaranteed delivery dates. We will make reasonable efforts to ensure your order arrives within the estimated timeframe.

4. Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email. If tracking is available, your tracking details will be provided so you can follow your shipment.

Please allow some time for tracking information to update after dispatch.

5. Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to severe weather, carrier disruptions, customs procedures, high order volumes, or other unforeseen circumstances.

If your order is delayed, please contact us so we can help you check its status.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If you need to correct your shipping address, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.

7. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived within the expected timeframe, or arrives damaged, please contact our customer support team with your order number and relevant details.

We will review the situation and assist you in accordance with our policies and applicable consumer protection laws.

8. Contact Us

If you have any questions about shipping or need assistance with an order, please contact us through the contact page on our website.

Thank you for choosing Velnor. We appreciate your trust in our brand.